Customer Care

Need Help?
We're happy to answer questions! Please fill out the form below or call us at 1-877-333-5369 if you need assistance.

Shipping
Your order will ship within 1 business day of placing your order. When your order ships, we will email you a tracking number. 
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to all international destinations.

Returns & Exchanges
You may return most new, unopened items within 30 days of delivery for a full refund or exchange. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Mail Returns and Exchanges to:

WONDERFUL WAIST
6630 FM 1463 Rd Ste 500 # 160



PRIVACY

We at Wonderful Waist know that your privacy is important to you. Protecting the privacy of visitors to our website is an integral part of the way we conduct business online at wonderfulwaist.com

You are welcome to browse our site without disclosing any personal information. The personal data that we obtain from you when you create an account with us or send us an e-mail will NEVER be disclosed to any other party. The information you provide is used solely to process your orders and respond to your requests and suggestions.

As with most online retailers, our website employs cookies. Cookies assign a unique identifier to your computer are used solely to enhance your online shopping experience with us. The assigned cookies are typically stored on your hard drive and allow our system to recognize your browser for smoother operation of the website and enhancing your shopping experience. Cookies enable us to provide you with convenient features you have come to expect of high quality websites. Cookies are not used to transfer any personal information about you, your computer or your online activity. You are certainly free to disable the use of Cookies through your browser settings but in doing so you may experience technical difficulties communicating with us and we will not be able to provide you benefits such as maintaining your account login information or your Shopping Cart between visits.

If you are interested in more information on Cookies please visit www.cookiecentral.com

We are here to serve you. We will send you e-mails advising you of the status of your order. Customers who "Subscribe" to our newsletter will also receive e-mails about our products, upcoming specials and other information. You can disable this feature by choosing "Unsubscribed" to the newsletter on the Account page, you will still receive order status information.

We respect your privacy and we will do everything in our power to treat your personal information with the proper care it deserves.

SECURITY

Our Cart is located on a dedicated secure server providing 128-Bit SSL (Secure Socket Layer) encryption. This provides you the comfort of knowing your personal and credit card information is encrypted and transmitted over secure lines that cannot be accessed by an outside party. Our webstore automatically activates the secure link and encrypts the pages when you are in the Account and Checkout areas. You will know you are on our secure server when the small padlock icon appears in the lower right corner of your browser. You can view our SSL certificate by clicking on the icon in the left column.

Your account information is stored on a secure server. We never see your credit card numbers or expiry dates, all transactions are conducted by our service provider. Your credit card number is NOT stored in our database, you must re-enter the information on your card with each visit to our store.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS)

If you have any questions on our Privacy & Security policies or the practices of our site, you can contact us at info@whatawaist.com